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January 11, 2011

Tech support hell

Apple support company sues customer for complaining

The national press, the tech blogosphere, even normal, ordinary human beings on Twitter are railing against Systemgraph, a support company officially approved by Apple to be its reseller and authorized service provider.

Dimitris Papadimitriadis, a physician in Greece, was apparently having a little trouble with his iMac, so he took it to Systemgraph in order to enjoy its authorized servicing skills. According to the Greek newspaper Proto Thema, Papadimitriadis discovered dark patches on the screen of his machine. [...long description of he said/they said...]

Papadimitriadis posted his story on a forum, something that seems to have upset Systemgraph. For the company has sued him for 200,000 euros (about $267,000), claiming he damaged its reputation.

His post, as translated by Google, does not seem to offer harsh or emotive language. The most anyone who has reported on the case claims is that Papadimitriadis described Systemgraph as "dodgy." [...]

And yet there is reportedly to be a court hearing on January 19. The company reportedly claims in its complaint that, given that the issue has spread to the Web, this is "an organised attempt to slander and insult" its very fine name.

This will be, I am told by Greek correspondents, the first time a Greek company has taken a customer to court for something written online.

Posted by joke du jour at January 11, 2011 06:01 PM

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